Delete your CueCards account
You can permanently delete your CueCards account, and the data we hold against it, at any time. Do it yourself inside the app in about ten seconds, or email us and we'll do it for you.
Deletion is immediate and permanent. There's no recovery window, and we can't restore an account once it's gone.
Delete it yourself, in the app
- Open CueCards and sign in.
- Tap your avatar in the top-right corner to open your account panel.
- Choose Delete account.
- Confirm with Delete my account forever. For security you may be asked to sign in one more time first.
Or ask us to delete it
If you've already uninstalled the app, can't sign in, or would rather we handled it, email hello@poolcuecards.com with the subject “Delete my account”.
Send it from the email address you signed in with. We can't action a request from any other address — otherwise anyone could delete someone else's account. We'll reply to confirm once it's done: usually within 24–48 hours, and always within 30 days.
What gets deleted
Deleting your account removes all of the following, permanently:
- Your profile — name, email address, profile picture and chosen avatar.
- Your sign-in record with Firebase Authentication. Your Google or Apple account itself is untouched; it simply stops being connected to CueCards.
- Every drill you've been dealt and your results for them, your skill rating and its full history.
- Saved drills, card preferences and any feature requests you submitted.
- Your friends, friend invites and any referral links you created.
- Pool Party sessions you hosted, including every round and score inside them.
- Your subscription and purchase records, email preferences, and the record of emails we've sent you.
What we keep, and why
- Scores in Pool Party sessions someone else hosted. The round stays so the other players' results still add up, but your identity is stripped out of it — the entry is relabelled “Former player” and no longer points at you or any account.
- Payment records held by Stripe, Apple or Google. These sit with those companies under their own retention rules and tax obligations, not ours.
- Product analytics already recorded by PostHog. These aren't removed automatically. Say so in your email if you want them erased too and we'll put in the request.
- Encrypted database backups. Copies of deleted rows can survive in routine backups until those backups expire and roll off.
Subscriptions and billing
If you subscribed to CueCards Pro on the web, deleting your account cancels that subscription automatically — there's nothing else to do.
If you subscribed inside the Android or iOS app, the subscription is billed by Google or Apple and we cannot cancel it for you. Deleting your CueCards account will not stop it. Cancel it first:
- Google Play: Play Store → profile icon → Payments & subscriptions → Subscriptions → CueCards → Cancel subscription.
- App Store: Settings → your name → Subscriptions → CueCards → Cancel subscription.
Still stuck?
Email hello@poolcuecards.com and a human will sort it out. Our privacy policy covers what we collect and why, and support has everything else.